FAQ

Frequently
Asked 

Questions

About Dithari
1. What is Dithari?

Dithari is a B2B platform specializing in high-quality, certified refurbished tech products—such as laptops, smartphones, tablets, and IT equipment—offered at competitive prices for businesses and institutions.

2. Where is Dithari based?

We are headquartered in the UAE, serving clients across the GCC region and globally.

Products & Quality
3. What kind of products does Dithari offer?

We offer refurbished laptops, desktops, monitors, tablets, smartphones, networking equipment, and accessories from trusted brands like Apple, Dell, HP, Lenovo, and Samsung.

4. Are your refurbished products certified?

All our products go through rigorous multi-point quality checks, are professionally refurbished, and come certified with functional testing and data sanitization.

5. What condition are the products in?

We categorize our products into three grades:

Grade A: Like new, minimal to no signs of wear

Grade B: Light cosmetic wear, fully functional

Grade C: Moderate cosmetic wear, fully functional

Pricing & Bulk Orders
6. Can I place bulk orders?

Absolutely. Dithari is built for bulk B2B transactions. We offer customized quotes for large volume orders and recurring purchases.

7. Do you offer discounts for wholesale buyers or resellers?

Yes. We have special pricing tiers for wholesalers, resellers, and institutional buyers. Reach out to our team for a tailored quote.

Shipping & Delivery
8. Where do you ship?

Currently, we ship across the UAE, GCC countries and Global.

9. What is the delivery timeline?

Standard UAE deliveries take 2–4 business days. GCC and international orders may vary depending on quantity and location.

10. Do you offer drop shipping or white-label solutions?

Yes, we provide drop shipping and white-label fulfillment for partners and resellers.

Warranty & Returns
11. Do refurbished products come with a warranty?

Yes. All our products come with a standard 3 to 12-month warranty, depending on the product type. Extended warranties are available upon request.

12. What is your return policy?

We offer a 7-day return window for defective or incorrectly shipped items. All returns must be in their original condition with proof of purchase.

Sustainability & Certifications
13. How does Dithari contribute to sustainability?

We promote circular economy principles by reducing e-waste and giving tech products a second life—helping businesses meet their sustainability goals.

14. Are your processes environmentally certified?

We comply with industry standards and certifications related to electronics recycling, data security, and environmental responsibility.

Support
15. How do I get support for a product or order?

Currently, we ship across the UAE, GCC countries and Global.

16. What is the delivery timeline?

Standard UAE deliveries take 2–4 business days. GCC and international orders may vary depending on quantity and location.

17. Do you offer drop shipping or white-label solutions?

Yes, we provide drop shipping and white-label fulfillment for partners and resellers.

Shipping & Delivery
18. How do I get support for a product or order?

You can reach our support team via WhatsApp, phone, or email, or use the live chat on our website. We typically respond within 1 business day.

19. Can I request a product not listed on your website?

Yes. We source on demand—submit your request and we’ll try to procure it through our global network.

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